Free Shipping Promotion - Next 48 Hours

Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping to the following countries: Canada. 

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Carbon Merchant is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us with more information.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at carbonmerchantstore@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

You can view our policy here: https://carbon-merchant.com/policies/refund-policy 

If you have any further questions, please don't hesitate to contact us at carbonmerchantstore@gmail.com.